“Most people don’t listen with the intent to understand; they listen with the intent to reply.” –Stephen R. Covey, “The 7 Habits of Highly Effective People” Whether we are interacting with family members, clients or members of our work teams, our own assumptions about their intentions and meaning can be one of the greatest impediments…
“Diversity: the art of thinking independently together.” – Malcolm Forbes How often do you sit in meetings in which one or two people dominate the conversations while many others sit quietly and say nothing? While this can be normal on occasion, it can also indicate that you are not taking best advantage of your team’s…
“The truth will set you free, but first it will piss you off.” – Gloria Steinem A team member’s or customer’s anger can run the gamut from smouldering silence to an outright temper tantrum. Periodically people capture the more public examples on cell phones and we get to witness spectacular meltdowns as they go “viral”…