The Information Management department for NavCanada spent about 6-8 years transforming and upgrading the information systems across the organization and had little time or resources to take care of themselves. Then they set about overhauling their own systems and practices. The managers knew that they – and their employees – would need to rapidly overcome the emotional stress and the drop in productivity that often accompanies major change.
Summit Team Building designed and delivered a training session in which the managers experienced the emotional upsides and downsides of forced change. We built on the experiences with models to help them understand their own emotional reactions to change. Then we provided tools to help them increase personal resilience, identify their gains and losses, make action plans, create some quick wins and support each other as they moved forward.